Returns & Exchanges

At Plantex E-Commerce Private Limited, we strive to ensure your home hardware and accessories meet the highest standards, offering a hassle-free 7-day return policy for unused items in their original packaging.

1

Initiate Request

Log into your account and navigate to the 'My Orders' section to select the item you wish to return and submit a formal request.

2

Quality Verification

Upload clear photos of the product and its packaging to help our team verify the condition and approve your return eligibility.

3

Secure Packaging

Carefully pack the item in its original box with all included screws, fittings, and manuals to prevent damage during the transit process.

4

Pickup & Refund

Our logistics partner will collect the parcel from your doorstep, and once inspected at our warehouse, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing